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Trainee/Patient Care Coordinator/Patient Care Executive @ Max Healthcare

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Front Office Patient Experience
a)       Improve customer experience at FO IMRB scores)

b)       Reduce customer complaints

c)       Provide resolution of customer issues

d)       Maintain correct decorum and behaviour while interacting with customer

2.       Internal administration

a)       Effectively manage Admission/Discharge/PHP/OPD and other process

b)       Appointment booking/rescheduling/cancellation

c)       Quick and error free registration and bill generation

d)    Accurate information sharing with attendant and patients related to charges, discounts, billing, documentations  and services

e)     Counseling of patient or attendant

f)     Capturing accurate information related to customer/patients in HIS

g)    Timely report delivery to customer

h)    Handling TPA related queries, approval and discrepancies

i)      Ensure timely  and accurate submission of deposited cash/cheque/drafts/credit slips to Finance with scroll

j)      Follow Cash / Credit / Corporate billing /discount instructions

k)    Ensure total familiarity with all instructional manuals and operating procedures applicable to the role

l)      Handle hospital information system  efficiently

m)   Complete awareness about Disaster Management Program (DMP)

n)    Comply with the service quality process, environmental & occupational  issues & policies of the respective area

o)    Comply with patient safety policy

p)    Reduce or highlight revenue leakage or any pilferage

Service Culture
a)       To be well groomed, punctual and adhere to company policies & practices

Skilling & Training
a)       Ensure participation & certification in all training

Compliance & Internal controls
Strong adherence of cash handling process

About Max Healthcare

With over 2600 beds and 13 top hospitals in Delhi-NCR, Punjab and Uttarakhand, 2300 world-class doctors, Max Healthcare is one of the leading chain of hospitals in India. With over 500 ICU beds, the most advanced technology and state-of-the-art infrastructure, Max Healthcare is one of the best hospitals in India.

Source: Jobsnews

Updated: March 30, 2016 — 3:24 am

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